# Terms of service

> The agreement between Jot and its customers, including acceptable use.

Source: https://docs.usejot.co/docs/legal/terms

These terms govern your use of Jot at [usejot.co](https://usejot.co). By
creating an account you agree to them on behalf of yourself and your
organisation.

## Who we are

Jot is operated by **Jot Co** ("**Jot**", "**we**"). Questions about these
terms: **[legal@usejot.co](mailto:legal@usejot.co)**.

## The service

Jot provides a feedback widget, dashboard, API, and MCP server for collecting
and resolving feedback on live web applications, including optional session
recording. We may change or improve the service; we will not materially reduce
its core functionality during a paid term without notice.

## Plans and payment

| Plan   | Price         |
| ------ | ------------- |
| Free   | $0            |
| Team   | $29 per month |
| Agency | $79 per month |

Prices are in US dollars. Paid plans are sold through **Creem**, our merchant
of record: Creem processes the payment, issues the invoice, and calculates and
collects any applicable sales tax or VAT. Card details go to Creem and never
reach Jot's systems. Plan limits are listed on the pricing page at
[usejot.co](https://usejot.co/#pricing).

You can cancel a paid plan at any time; it stays active until the end of the
period you paid for, and does not renew. Refunds follow the
[refund policy](/docs/legal/refund-policy): a full refund within 14 days of
the first payment for a plan.

## Acceptable use

You may **not** deploy the Jot widget — and in particular session recording —
on pages that capture:

* **Payment card data** (PANs, CVVs, cardholder data in scope for PCI DSS)
* **Credentials** beyond what the recorder masks by design
* **Health data.** Jot is not a HIPAA business associate and we do not sign
  BAAs — to be plain: do not use Jot anywhere PHI appears on screen
* **Children's data**, or on services directed at children
* **Special-category data** (Art. 9 GDPR: racial or ethnic origin, political
  opinions, religious beliefs, trade-union membership, genetic or biometric
  data, sex life or orientation)

If a page unavoidably shows such data, you must exclude it with `.jot-block`
or keep the widget off that page entirely.

## Your end users' data

**We never use or train on your end users' data, never sell it, and never
share it** except with the sub-processors needed to run the service. This is a
contractual commitment, not a marketing line — it is incorporated into these
terms and the [DPA](/docs/legal/dpa), and a breach of it is a breach of
contract.

## Your responsibilities

You warrant that you have provided any notices and obtained any consents
required by applicable law before enabling the widget or session recording for
your end users — [Using Jot lawfully](/docs/legal/using-jot-lawfully) shows
how. You will indemnify us against claims arising from your failure to do so,
or from deploying Jot in breach of the acceptable-use rules above.

## Liability

Neither party is liable for indirect or consequential loss. Each party's total
liability is capped at the fees you paid Jot in the 12 months before the event
that gave rise to the claim. Nothing excludes liability
that cannot lawfully be excluded.

## Suspension and termination

We may suspend a workspace that breaches the acceptable-use rules, after
notice where practicable. You may cancel at any time; deletion then follows
the retention schedule in the [privacy policy](/docs/legal/privacy-policy).

## Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and
the courts of Lagos State have jurisdiction over any dispute about them.

## Changes

We will give notice before material changes to these terms take effect. The
version you agreed to is recorded on your account.