# Refund policy

> When you can get your money back, and how.

Source: https://docs.usejot.co/docs/legal/refund-policy

Jot plans are monthly subscriptions. We want you to pay only for something
that works for you.

## 14-day refund on your first payment

If Jot isn't right for you, email **[support@usejot.co](mailto:support@usejot.co)** within **14 days of
your first payment for a plan** and we will refund that payment in full. No
questions, no forms.

## Renewals

Renewals are not refunded. Cancel any time before your next renewal and you
won't be charged again: your plan stays active until the end of the period
you already paid for.

## Upgrades and downgrades

Moving between plans is handled by our payment provider, which adjusts the
amount you are charged for the rest of the current period.

## How refunds are paid

Paid plans are sold through **Creem**, our merchant of record. Refunds go back
to the card or payment method you used, through Creem. Depending on your bank
they can take 5–10 business days to appear.

## Where the law gives you more

Nothing here limits a right you have under the consumer law that applies to
you.

Questions: **[support@usejot.co](mailto:support@usejot.co)**.