# Statuses

> Four steps, and the last one belongs to the reporter.

Source: https://docs.usejot.co/docs/developers/statuses

| Status          | Means                                    | Who sets it               |
| --------------- | ---------------------------------------- | ------------------------- |
| **Open**        | Reported, nobody has picked it up        | New Jots start here       |
| **In progress** | Someone is on it                         | Your team, or an AI agent |
| **Resolved**    | A fix has shipped — "we think it's done" | Your team, or an AI agent |
| **Approved**    | The reporter checked and agrees          | **The reporter**          |

## Only the reporter approves

Resolved is your word. Approved is theirs. When you resolve a Jot, the reporter
gets an email asking them to check, and approves it from the widget. That is how
you know a fix fixed the thing the person actually saw.

AI agents can move a Jot to **In progress** or **Resolved**, never to
**Approved**.

## Moving between them

* **Open** → In progress, or straight to Resolved.
* **In progress** → back to Open, or on to Resolved.
* **Resolved** → Approved by the reporter, or reopened to Open or In progress
  if it isn't fixed after all.
* **Approved** is final.

On the reporter's page, resolved and approved pins shrink to small dots — still
clickable, no longer in the way.